50%
40%
Decreased Service Calls
70%
Increased Accessories Sales
Build of Material (BOM) Traceability
By integrating Tapme®, manufacturers can trace every component of their products throughout the entire lifecycle, from the end of the production line to every service interaction. This comprehensive visibility ensures complete transparency, enhances quality control, and facilitates efficient management, enabling manufacturers to maintain superior standards and deliver exceptional products consistently.
At the End of the Production Line
Capturing the entire product Build of Material (BOM) at the end of the production line
During the Service Visit
Trace and update the product build of material (BOM) through the entire product life cycle
Consumer Engagement
Most brands suffer a lower number of product registration. We help brands to identify more people who own their products and engage those owners regardless of their location, language, and time zone and keep the communication open through the entire product life cycle
Registration
Frictionless registration process to better identify and locate products and owners
Survey
Automatically sending customized surveys to registered customers through the entire product life cycle
Personalized Communication
Customized user experience based on the user’s role, location, and language
After-sales User Experience
After-sales User experience is a key differentiator for brands. According to a Sales Force report, 88% of consumers believe that the experience a company provides is as important as its products or services
User Manual
Customers get access to the latest and greatest user manual in an easy-to-read format
AI-Based DIY Troubleshooting
Helping customers to troubleshoot and fix easy-to-fix problems themselves instead of calling the customer support
Service
Easily locate available service team near the product and dispatch if needed without calling customer support lines
Direct-to-Consumer Sales
Consumers spend lots of time finding the right accessories and spare parts for their appliances, especially on the internet. There are many counterfeit parts on the market. mayday Pro™ helps brands sell directly to product owners through their preferred channel
Accessories and Parts
Helps consumers purchase and authenticate the right accessories at the right time from the right channel
New Purchase
Suggests new models based on available space to install the appliance