Quick Start Guide
Customers get access to the latest and greatest quick-start guide in an easy step-by-step format
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Unboxing Experience
Many customers return an item due to a lack of a clear installation guideline, unboxing videos, or a quick start guide. We are enhancing the customer’s first hands-on experience with a brand they have never experienced
Installation Video
Dynamic access to in-house and 3rd party unboxing and installation videos for a frictionless onboarding experience
App Download
Helping customers download the product App based on their OS system without using multiple QR codes
Consumer Engagement
Most brands suffer a lower number of product registration. We help brands to identify more people who own their products and engage those owners regardless of their location, language, and time zone and keep the communication open through the entire product life cycle
Registration
Frictionless registration process to better identify and locate products and owners
Survey
Automatically sending customized surveys to registered customers through the entire product life cycle
Personalized Communication
Customized user experience based on the user’s role, location, and language
Digital After-sales
One of the most challenging and stressful experiences for consumers is to find the serviceman once they need it. Using mayday Pro™, consumers quickly call for help by pressing the “mayday” button on their phone
User Manual
Customers get access to the latest and greatest user manual in an easy-to-read format
AI-Based DIY Troubleshooting
Helping customers to troubleshoot and fix easy-to-fix problems themselves instead of calling the customer support
Service
Easily locate available service team near the product and dispatch if needed without calling customer support lines
The technician will be instantly notified of a new request in their servicing area. The mayday artificial intelligence system compares their skillset with active requests. By scanning the tag, they will be notified of the previous maintenance history of the appliance
History
Access to the device maintenance history, technician notes, and part replacement
Restricted Contents
Access to restricted technical manuals and step-by-step troubleshooting guidelines
First Time Fix
Easily fixing the problem by using the AI-based technical troubleshooting guideline and part suggestion
Direct-to-Consumer Sales
Consumers spend lots of time finding the right accessories and spare parts for their appliances, especially on the internet. There are many counterfeit parts on the market. mayday Pro™ helps brands sell directly to product owners through their preferred channel
Accessories and Parts
Helps consumers purchase and authenticate the right accessories at the right time from the right channel
New Purchase
- Suggests new models based on available space to install the appliance